Warranty/Complaint

Warranty Terms and Conditions

1. Warranty Period

1.1. This warranty is valid for 12 months from the date of purchase of the shoes.

1.2. The warranty period begins on the date of issue of the original proof of purchase, such as a receipt or sales invoice.

2. Scope of Warranty

2.1. The warranty covers manufacturing and material defects occurring in the products during normal use.

2.2. The warranty does not cover damage resulting from improper use, neglect, or repairs carried out by unauthorized persons.

2.3. The warranty does not cover damage resulting from improper cleaning and drying by the user (washing shoes in a washing machine, drying them on a radiator, or in hot places)

3. Complaints

3.1. The customer is obliged to report a complaint regarding the defects of the product covered by the warranty within 14 days from the moment of their discovery.

3.2. Complaints can be submitted in person at the stationary store or through the complaint form available on the website.

4. Complaint Procedure

4.1. To report a complaint, the customer should deliver the defective shoes along with the original proof of purchase to our store or send them to the address: Długa 13, 61-850 Poznań.

4.2. Upon receipt of the complaint, the shoes will be subjected to verification in order to check their condition and determine the cause of the complaint.

4.3. In the event that the complaint is accepted, the customer has the right to repair, exchange the product for a new one, or a refund, in accordance with the applicable laws.

5. Warranty Exclusions

5.1. The warranty does not cover normal wear and tear of the product, damage caused by external actions, or changes in the appearance of the product resulting from its natural use.

5.2. The warranty will not apply if the customer has carried out unauthorized repairs or changes to the product.

6. Contact 

6.1. In case of questions regarding the warranty or reporting a complaint, please contact our customer service department at the email address: kontakt@sneakersdepot.pl or by phone at the number: +48 733 540 589.

7. Changes to the Terms and Conditions 8.1. We reserve the right to make changes to these warranty terms and conditions at any time. The current version of the terms and conditions is available on our website.

Date of last update: 23.10.2026